Frequently Asked Q's
The Cutesie Shoppe is committed to have the lowest cost and fastest shipping for our customers! Once your order has been placed, it usually takes 1-3 business days to process your order. A notification e-mail will be sent to you once your package has been shipped. Please be advised that processing times may vary depending on the demand.
Shipping will be through Canada Post. The fees and delivery speed will be based on Canada Post. The Cutesie Shoppe can only ship within Canada.
The Cutesie Shoppe will always try to double check orders, but mistakes can happen! Send us an e-mail right away at firstname.lastname@example.org and we will gladly help you.
Send us an e-mail right away at email@example.com! However, once your order has been shipped, we won't be able to change your address anymore. You can give Canada Post's customer service line a call to change the recipient's address. You can also reach out to us and we'll help you as much as we can.
Please shoot us an e-mail with your full name, order number, and photo(s) of your damaged item(s) at firstname.lastname@example.org and we will contact you shortly!
You can cancel your order within 24 hours after you have placed your order. Send us a request for cancellation including the order number through e-mail at email@example.com.
Returns can be done as long as the product is unopened and unused within 14 days of receiving the item(s). Return requests can be sent to firstname.lastname@example.org. Once we receive the product, it will be inspected for approval. We will then contact you and arrange refunds if the return request is approved. The Cutesie Shoppe will not be responsible for any shipping costs of return, unless it was an error made on our end (e.g. if we sent the wrong item).